Views:4   Answer

Word could be defaulting to EndNote Online as the Cite While You Write (CWYW) app. You can fix it by changing this preference in Word.

  1. Open Word and go to the EndNote tab.
  2. Click Preferences (Near the Help? icon)
  3. Go to the Application tab in the EndNote Cite While You Write Preferences window. If EndNote Online is selected that is your problem.
  4. Select EndNote and click OK.
  5. Test it by trying to insert a citation. If it works, it's fixed.

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